Campaign Supporters - Terminate the Rate

Campaign supporters: Who are they?

The Terminate the Rate Campaign Group support the reducing of MTRs to reflect what they actually cost. Read below to see why each member actively supports this campaign:

“Fixed-line phone users know that calling a mobile is too expensive. We've done what we can to bring down that cost, but with MTRs accounting for up to 80 per cent of the price per minute of a call from a home phone line to a mobile, the only way to get better prices is to Terminate the unfair Rate.”
John Petter, MD, Consumer, BT Retail
www.bt.com

“3 supports the Terminate the Rate campaign because excessive MTRs harm the British consumer by propping up high prices, stifling competition and preventing flat rate, unlimited deals that let people call and use mobiles as freely as they wish.”
Kevin Russell, 3 CEO
www.three.co.uk

“Once people take on caring for a disabled or ill relative, unpaid, they often find that the costs of caring rocket, whilst their income plummets. 77% of carers have become financially worse off as a result of becoming a carer. Many are in debt and struggle to make ends meet. They often have to make many calls, keeping in touch with the person for whom they care making sure they are OK, arranging care and other help because they... read more
Emily Holzhausen, Director of Policy and Public Affairs, Carers UK
www.carersuk.org

“The Federation of Small Businesses (FSB) is supporting the campaign to ‘Terminate the Rate’ because lower termination rates are good for business, good for consumers and good for the economy. If termination rates came down to their real cost then the UK’s 4.7 million small businesses will all save on their phone bills making them more competitive. Consumers will have more money in their pockets because their phone bills... read more
Stephen Alambritis, Chief Spokesperson, Federation of Small Businesses
www.fsb.org.uk

“Students are particularly feeling the pinch right now, and the National Union of Students is there to help them get a better deal. All students these days have mobile phones and they are particularly hard hit by high call prices whenever they call their friends who happen to be on a different network to their own. The NUS is delighted to support this campaign to lower Mobile Termination Rates and thus give cheaper calls to our members. read more
Wes Streeting, President, NUS
www.nus.org.uk

“Fighting for fairness. That’s what GMB does every day for GMB members. As Britain’s third largest trade union, GMB is constantly campaigning to get a better deal for GMB members and their families in all areas of life not just at work. GMB is proud to play a part in the fight to lower Mobile Termination Rates. This will directly save GMB members money, by making it cheaper to use the phone. It will also lower costs for employers helping to... read more
Paul Kenny, General Secretary, GMB
www.gmb.org.uk

“The vast majority of people are unaware of this hidden charge and reducing this rate would lead to better deals for everyone, whether you are calling from a mobile or landline. Together, we can help speed up the reduction of MTRs which will make a massive difference to everyone's phone bill.”
James Parker, Broadband and Mobile Manager, MoneySupermarket.com
www.moneysupermarket.com

"Over 20% of over 80s live alone, and one in five people over 65 are alone for over 12 hours every day. Staying in touch with friends and family is a crucial way of retaining a sense of independence and for many older people that means making regular phone calls. A cut in the cost of calling mobile telephones from landlines will help older people maintain contact with friends and family, and help prevent social isolation."
Michelle Mitchell, Charity Director, Age Concern and Help the Aged
www.ageconcern.org.uk

“Each year, our phone support line answers 60,000 calls seeking advice on the clinical, emotional, practical and financial implications of a cancer diagnosis. Landlines and mobile phones are an essential part of our work and of the lives of people affected by cancer. We support Terminate the Rate because we want to bring down the costs of calling mobile phones, because we know that every little helps when you are ill and your income is falling.”
Mike Hobday, Head of Campaigns, Policy & Public Affairs

“We fully support the Terminate the Rate campaign because clarity encourages honesty. The mobile telecom industry has long been criticised for confusing the public with complex charging structures. Clear communications using plain English avoids those small print surprises giving people a deal that is fair and that they can understand.”
Marie Clair, Press & PR Officer, Plain English Campaign
www.plainenglish.co.uk

“The Post Office continually strives to offer the best deals possible to customers; in fact our HomePhone service offers free calls at weekends to mobiles and several international destinations. Value for money and transparency of charges to customers are at the heart of Post Office telephony services which is why we are supporting this campaign to reduce the cost of Mobile Termination Rates, so that we can pass on... read more
Martin Moran, Head of Telephony, Post Office
www.postoffice.co.uk

“4Children supports the Terminate the Rate campaign because we know from our Family Commission how important it is for families to be able to keep in touch. Whether it is isolated elderly relatives; family members living long distances apart; or parents wanting to be able to keep in touch with the kids, not having to worry about the cost of telephone calls means that families don’t have to think twice before picking up the phone.”
Claire McCarthy, Director of Public Affairs, 4Children
www.4children.org.uk

“Our members spend over £15 billion a year in the communications market so unfair levels of Mobile Termination Rates are a big issue. They represent some of the biggest mobile services spenders in the UK and so are disproportionately affected by these excessive charges. High mobile termination rates artificially inflate the cost of calling mobiles... read more
David Harrington, Leader, Regulatory Affairs, Communications Management Association
www.thecma.com

“No-one plans to become a carer yet every year 2 million people find themselves in this role - supporting a relative or friend who is ill or disabled. Many carers tell us how difficult it can be to meet increasing living costs, to juggle work and care and to keep well themselves. It is vital that they have access to a wide range of support and the telephone can be a lifeline - but an expensive one - so we at Crossroads Care are delighted to... read more
Anne Roberts, Chief Executive, Crossroads Care
www.crossroads.org.uk

“for dementia are delighted to support the Terminate the Rate Campaign. Carers of loved ones with dementia are faced daily with escalating costs in living and yet there is no increase in their income. Mobile phones play an important role in most people’s lives but for carers they are often vital. We welcome any move to cut the costs that carers face and to help them financially to provide the best possible care they can for their loved one without the added stress of worrying about paying bills. read more
Joy Watkins, Resource Co-Ordinator, for dementia

“The Institute of Money Advisers is pleased to offer its support to the Terminate the Rate campaign. Our members work with some of the poorest people in society whose lives have been blighted by debt. Bringing down the excessive costs of mobile phones will help everyone and it has to be the right thing to do.”
Caroline Siarkiewicz, Executive Director, Institute of Money Advisers
www.i-m-a.org.uk

“UK mobile charges are some of the highest in the world, partly due to high mobile termination rates - charges that are passed on to the consumer. Mobile Choice supports Terminate the Rate to reduce these charges and so pave the way for better value tariffs for consumers like all-you-can-eat voice and data packages.”
Natasha Stokes, Editor, Mobile Choice

"Thank goodness for Terminatetherate.org. It's about time a campaign were started to stop the greedy mobile phone companies over-charging. We all depend on our mobiles so much now that we need to make sure that the charges are fair and transparent."
Jasmine Birtles, Journalist, Moneymagpie.com
www.moneymagpie.com

“Unite is behind everything the Terminate the Rate campaign stands for. Mobile Termination rates are unfair and are detrimental to every single one of our 2 million members, taking money straight out of people’s pockets and giving it to large mobile phone companies. Simply put, lowering this outdated charge would save our members money and for this reason we are throwing our weight behind the Terminate the Rate campaign.”
Andrew Murray, Director of Communications, Unite

"When you call a friend on a different mobile network, or call their mobile from your landline, their network will charge your operator a fee for carrying the call. This is called a mobile termination rate and is currently charged at around 4.7p or more for every minute of the call. The RCN is supporting the campaign to end these high mobile termination rates. The billions of minutes for which this fee is charged adds up to billions of... read more
Lisa Timothy, Parliamentary Officer, Royal College of Nursing
www.rcn.org.uk

“Deaf and hard of hearing people often rely on using textphones to communicate with friends, family and colleagues. Hidden costs like MTRs can create a barrier to communication, which we know leads to social isolation and further problems. We're keen that people understand exactly what costs they pay to mobile operators ad for those costs to be as low as possible so people can stay in touch!”
Guido Gybels, Director of Technology, RNID
www.rnid.org.uk/

Number of signatures so far:

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If you believe MTRs should be around 1p or less per minute sign here: "I am fed up with paying inflated mobile call charges. I want Ofcom to terminate the unfair mobile rate."

Featured supporters

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“Fixed-line phone users know that calling a mobile is too expensive. We've done what we can to bring down that cost, but with MTRs accounting for up to 80 per cent of the price per minute of a call from a home phone line to a mobile, the only way to get better prices is to Terminate the unfair Rate.”
John Petter, MD, Consumer, BT Retail
www.bt.com
“3 supports the Terminate the Rate campaign because excessive MTRs harm the British consumer by propping up high prices, stifling competition and preventing flat rate, unlimited deals that let people call and use mobiles as freely as they wish.”
Kevin Russell, 3 CEO
www.three.co.uk
“Once people take on caring for a disabled or ill relative, unpaid, they often find that the costs of caring rocket, whilst their income plummets. 77% of carers have become financially worse off as a result of becoming a carer. Many are in debt and struggle to make ends meet. They often have to make many calls, keeping in touch with the person for whom they care making sure they are OK, arranging care and other help because they cannot leave the house. We urgently need to see measures like this, which bring down the costs of calls, to improve carer's incomes and to stop them from sliding further into poverty. We are delighted to back this campaign and hope that Ofcom will make changes to their policies to help improve carers' lives.”
Emily Holzhausen, Director of Policy and Public Affairs, Carers UK
www.carersuk.org
“The Federation of Small Businesses (FSB) is supporting the campaign to ‘Terminate the Rate’ because lower termination rates are good for business, good for consumers and good for the economy. If termination rates came down to their real cost then the UK’s 4.7 million small businesses will all save on their phone bills making them more competitive. Consumers will have more money in their pockets because their phone bills will be lower. This extra disposable income will invariably be made available to the hard pressed high street. All in all lower termination rates will boost the economy at this crucial time.”
Stephen Alambritis, Chief Spokesperson, Federation of Small Businesses
www.fsb.org.uk
“Students are particularly feeling the pinch right now, and the National Union of Students is there to help them get a better deal. All students these days have mobile phones and they are particularly hard hit by high call prices whenever they call their friends who happen to be on a different network to their own. The NUS is delighted to support this campaign to lower Mobile Termination Rates and thus give cheaper calls to our members. And we are particularly excited about the promise of a different kind of mobile phone future, with an all-inclusive fixed monthly price for everything on a mobile, once the artificial price floor is removed. And an extra benefit will be that it will cost less for families of students, who might only have fixed lines, to keep in touch with their loved ones while they are away at college!”
Wes Streeting, President, NUS
www.nus.org.uk
“Fighting for fairness. That’s what GMB does every day for GMB members. As Britain’s third largest trade union, GMB is constantly campaigning to get a better deal for GMB members and their families in all areas of life not just at work. GMB is proud to play a part in the fight to lower Mobile Termination Rates. This will directly save GMB members money, by making it cheaper to use the phone. It will also lower costs for employers helping to free up funds to improve pay and conditions, investment and training. This simple change can benefit everyone and GMB is delighted to be associated with this positive campaign.”
Paul Kenny, General Secretary, GMB
www.gmb.org.uk
“The vast majority of people are unaware of this hidden charge and reducing this rate would lead to better deals for everyone, whether you are calling from a mobile or landline. Together, we can help speed up the reduction of MTRs which will make a massive difference to everyone's phone bill.”
James Parker, Broadband and Mobile Manager, MoneySupermarket.com
www.moneysupermarket.com
"Over 20% of over 80s live alone, and one in five people over 65 are alone for over 12 hours every day. Staying in touch with friends and family is a crucial way of retaining a sense of independence and for many older people that means making regular phone calls. A cut in the cost of calling mobile telephones from landlines will help older people maintain contact with friends and family, and help prevent social isolation."
Michelle Mitchell, Charity Director, Age Concern and Help the Aged
www.ageconcern.org.uk
“Each year, our phone support line answers 60,000 calls seeking advice on the clinical, emotional, practical and financial implications of a cancer diagnosis. Landlines and mobile phones are an essential part of our work and of the lives of people affected by cancer. We support Terminate the Rate because we want to bring down the costs of calling mobile phones, because we know that every little helps when you are ill and your income is falling.”
Mike Hobday, Head of Campaigns, Policy & Public Affairs
“We fully support the Terminate the Rate campaign because clarity encourages honesty. The mobile telecom industry has long been criticised for confusing the public with complex charging structures. Clear communications using plain English avoids those small print surprises giving people a deal that is fair and that they can understand.”
Marie Clair, Press & PR Officer, Plain English Campaign
www.plainenglish.co.uk
“The Post Office continually strives to offer the best deals possible to customers; in fact our HomePhone service offers free calls at weekends to mobiles and several international destinations. Value for money and transparency of charges to customers are at the heart of Post Office telephony services which is why we are supporting this campaign to reduce the cost of Mobile Termination Rates, so that we can pass on these savings to our customers. We will be expressing our views on Mobile Termination Rates with Ofcom and encouraging consumers to support a speedy move to lower these inappropriate and unclear charges by signing the petition.”
Martin Moran, Head of Telephony, Post Office
www.postoffice.co.uk
“4Children supports the Terminate the Rate campaign because we know from our Family Commission how important it is for families to be able to keep in touch. Whether it is isolated elderly relatives; family members living long distances apart; or parents wanting to be able to keep in touch with the kids, not having to worry about the cost of telephone calls means that families don’t have to think twice before picking up the phone. This is a very important campaign which deserves widespread support.”
Claire McCarthy, Director of Public Affairs, 4Children
www.4children.org.uk
“Our members spend over £15 billion a year in the communications market so unfair levels of Mobile Termination Rates are a big issue. They represent some of the biggest mobile services spenders in the UK and so are disproportionately affected by these excessive charges. High mobile termination rates artificially inflate the cost of calling mobiles from landlines or from mobiles on another network. As such, they are an unfair tax on British businesses that are adding to companies' running costs in already tough economic times. We support Terminate the Rate's call to reduce MTRs to closer to their real cost - something like 1p.”
David Harrington, Leader, Regulatory Affairs, Communications Management Association
www.thecma.com
“No-one plans to become a carer yet every year 2 million people find themselves in this role - supporting a relative or friend who is ill or disabled. Many carers tell us how difficult it can be to meet increasing living costs, to juggle work and care and to keep well themselves. It is vital that they have access to a wide range of support and the telephone can be a lifeline - but an expensive one - so we at Crossroads Care are delighted to support the Terminate the Rate campaign. It is sending an important message and one that will benefit carers' and the people they are caring for.”
Anne Roberts, Chief Executive, Crossroads Care
www.crossroads.org.uk
“for dementia are delighted to support the Terminate the Rate Campaign. Carers of loved ones with dementia are faced daily with escalating costs in living and yet there is no increase in their income. Mobile phones play an important role in most people’s lives but for carers they are often vital. We welcome any move to cut the costs that carers face and to help them financially to provide the best possible care they can for their loved one without the added stress of worrying about paying bills. We challenge other companies imposing unfair hidden costs on consumers to 'Terminate the Rate'.”
Joy Watkins, Resource Co-Ordinator, for dementia
“The Institute of Money Advisers is pleased to offer its support to the Terminate the Rate campaign. Our members work with some of the poorest people in society whose lives have been blighted by debt. Bringing down the excessive costs of mobile phones will help everyone and it has to be the right thing to do.”
Caroline Siarkiewicz, Executive Director, Institute of Money Advisers
www.i-m-a.org.uk
“UK mobile charges are some of the highest in the world, partly due to high mobile termination rates - charges that are passed on to the consumer. Mobile Choice supports Terminate the Rate to reduce these charges and so pave the way for better value tariffs for consumers like all-you-can-eat voice and data packages.”
Natasha Stokes, Editor, Mobile Choice
"Thank goodness for Terminatetherate.org. It's about time a campaign were started to stop the greedy mobile phone companies over-charging. We all depend on our mobiles so much now that we need to make sure that the charges are fair and transparent."
Jasmine Birtles, Journalist, Moneymagpie.com
www.moneymagpie.com
“Unite is behind everything the Terminate the Rate campaign stands for. Mobile Termination rates are unfair and are detrimental to every single one of our 2 million members, taking money straight out of people’s pockets and giving it to large mobile phone companies. Simply put, lowering this outdated charge would save our members money and for this reason we are throwing our weight behind the Terminate the Rate campaign.”
Andrew Murray, Director of Communications, Unite
"When you call a friend on a different mobile network, or call their mobile from your landline, their network will charge your operator a fee for carrying the call. This is called a mobile termination rate and is currently charged at around 4.7p or more for every minute of the call. The RCN is supporting the campaign to end these high mobile termination rates. The billions of minutes for which this fee is charged adds up to billions of pounds for UK consumers every year, as well as creating additional costs to the NHS which could be better spent on frontline services. We think these rates are excessive and so we want the industry regulator, Ofcom, to lower the rate to reflect actual costs."
Lisa Timothy, Parliamentary Officer, Royal College of Nursing
www.rcn.org.uk
“Deaf and hard of hearing people often rely on using textphones to communicate with friends, family and colleagues. Hidden costs like MTRs can create a barrier to communication, which we know leads to social isolation and further problems. We're keen that people understand exactly what costs they pay to mobile operators ad for those costs to be as low as possible so people can stay in touch!”
Guido Gybels, Director of Technology, RNID
www.rnid.org.uk/

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Our support is fantastic!
Just look at the figures.

More than 65 partners support Terminate The Rate.
More than 260 MPs have signed the Early Day Motion.
More than 40 Local Councils, representing almost 7 million people have joined the campaign.
4 Unions with 9 million members between them support our goal of having MTRs lowered.
7 major charities, which look after the interestes of more than 10 million people between them.
4 Trade and Business bodies whose members have have turnovers measured in billions.
4 telecommunications companies, who have almost 20 million customers.

Terminate the Rate

Terms and Conditions

What's this all about?

Welcome to terminatetherate.org - the site that you can use to voice your support for getting rid of mobile termination rates so that there can be a new era of cheaper mobile communications that'll save us all money.

So, what do you really need to know?

Terminatetherate.org is operated by 3,(a trading company of Hutchison 3G Ltd) on behalf of the Terminate the Rate Campaign Group of which BT, MoneySupermarket.com, the Federation of Small Businesses, Carers UK, the GMB (Britain's General Trade Union) and the National Union of Students are members of. The Group (Hutchison 3G UK Limited ("we/us/our") who is asking everyone to join in the campaign to get rid of mobile termination rates. We've set out below some terms, our privacy notice and some information that we think is important for you to know about your access to and use of terminatetherate.org and about you voicing your support for our petition and the personal information that you give us when supporting our petition. We know it may seem a bit tedious, but please do read it, as it does contain some important information.

So, here's the Legal bit:

By signing our petition and/or using the site you are agreeing to these terms which include our privacy policy. We might need to amend, update and/or modify these terms (including our privacy policy) from time to time. If we do this, we'll post the most up to date terms and privacy policy on this page so we'd recommend that you keep checking them from time to time in order to stay up to date. If you continue using the site, that will be confirmation from you to us that you have accepted and agreed to the new terms and/or privacy policy. If you don't agree to these terms or the privacy policy (or any new terms or privacy policy if we amend them from time to time), we're afraid that you can't sign our petition or use our site (which would be a shame as we'd love your support but, unfortunately, rules are rules!).

Who are we?

Terminatetherate.org ("the site") is owned and operated by 3 (company number: 03885486) ("we", "our" and "us"). Our registered office is at Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH. Please feel free to drop us a line at our registered office if you have any questions about these terms, the site or if there's anything else you'd like to tell us about in relation to the terminatetherate campaign.

Our Privacy Policy

This policy sets out our privacy practices in connection with the Terminate the Rate campaign, including the site, and is intended to inform you about the kinds of information we may obtain about you when you join the Terminate the Rate campaign (whether through the site, by text or by signing a paper petition form), how we may use that information and who we may share that information with. Reference to "the Campaign" means the Terminate the Rate campaign.

General Statement

We respect your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect your data.

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You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to:

process your registration for the Campaign;
publicise the Campaign and further the Campaign's purpose of showing that consumers are in favour of abolishing the Mobile Termination Rate. This may involve providing your data, or information produced by analysing the data provided by you and other members of the Campaign, to certain third parties and displaying certain data on the site. For further details on the use we will make of your data for this purpose, please see separate paragraphs below on "Use of Information Obtained by the Campaign" and "Sharing Your Information With Third Parties";
keep you updated, by email, about the progress of the Campaign subject to the preference indicated by you. It's your choice and you're in control - you can contact us at any time to up date your preferences by sending an email to dpa.officer@three.co.uk or by writing to or calling customer services;

Use of Information Obtained by the Campaign

When you become a member of the Campaign (whether through the site, by text or by signing a paper petition form) you provide us with certain information and you will be given the chance to set your privacy preferences. Whichever method you join by, you will be required to provide us with your full name, postcode and your email address. We will also enter the date you joined the Campaign into our database. If you join online, you will also have the option of uploading a photograph for display on the site and of inviting friends to the campaign.

However you join the Campaign, only your full name and the date you joined the Campaign will be displayed on the site. We may choose to display any photograph you have uploaded or your responses as to why you think the Mobile Termination Rate should be abolished. However, we reserve the right to review these either prior to, or after, publication and we will only permit them to e published (or permit their continued publication) on the site if we consider them to be appropriate for publication. The information displayed on the site may also be used in promotional literature produced for the purposes of publicising the Campaign. We will not display your postcode or email address on the site or in promotional material, nor will we provide these details to third parties unless we are required to do so by law.

We will not display your mobile number and nor will we display your network in any way that can be linked to you. We may use your network, along with details of the networks of other members of the Campaign, to create statistics to be used in the Campaign.

Sharing Your Information With Third Parties

The Campaign is about proving that consumers want the better value mobile phone services that would result from the Mobile Termination Rate being abolished. In order to do this, the information you provide to the Campaign will be provided to certain third party organisations:

OFCOM - for further details on OFCOM and its activities please refer to http://www.ofcom.org.uk/;
UK Government departments;
the Competition Commission and/or OFT and/or European Commission;
organisations engaged to assist us in public relations campaigns; and
to the national and local press.

We will provide information to these organisations in the form of a list of the names of the members of the Campaign along with the dates those members joined the Campaign. We will not provide these organisations with any other information in a form that can be linked to you as an individual. We may provide these organisations with statistics obtained from an analysis of all of the information provided to us by members of the Campaign. For example, we may give them information as to the distribution of members of the Campaign across networks or as to the geographical distribution of members of the Campaign.

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We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.

We may also disclose your information for the prevention and detection of crime and to protect our interests or those of other users or if required to do so by law.

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We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

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We use "session" cookies which enable a visitor's web browser to 'remember' which pages on the site have already been visited. We may also map and analyse visitor usage patterns to help us develop the site and enhance a visitor's experience.

Depending on the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.

We may collect and store certain 'technical information' about your visit to the site, such as:

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None of the technical information we collect could be used by us to identify visitors to the site. Such data are used only to analyse trends, administer and improve the site, track movement through the site and gather statistical information about visits to the site.

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You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We will charge an administrative fee of £10 to provide a copy of any data held. Please write by sending an email to dpa.officer@three.co.uk or the Data Protection and Privacy Officer, Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

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We may monitor and/or record communications between you and us for quality control and training purposes.

Your Eligibility

Unfortunately, if you are under 16 years of age, you aren't eligible to sign our petition, however, you are still welcome to take a look around our site at the information on it. By signing our petition or registering your details on the site, you are representing to us that you at least 16 years of age and that you agree to, and will comply with, these terms.

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Why do we ask? Because our site and our campaign is really aimed at UK residents so, if you're not based in the UK, some of the information may not be appropriate or available to you. Also, these terms are subject to English law unless you live in Scotland, in which case, they are governed by Scots law. Each of us agrees to only bring legal actions about these terms in a UK court.

Getting It Right

Whilst we do make a real effort to ensure the accuracy and reliability of the contents of this site, you should note that the content is provided on an "as is" basis. You shouldn't assume that the information contained in this site is error free (even though we do try hard to get things right). Also, if you do happen to spot anything that you think is not accurate or up to date, please do let us know by contacting us (you can use any of the methods we've set out under the "Hi there! - Getting in touch with us" section of these terms).

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you are responsible for any comments, content or information that you send, post, transmit, upload, display or publish on the site;
we may, but we aren't obligated to, review the comments, content or other information posted by you and other users on the site. However, we may delete or remove (without notice) any comments, photos, content or other information which, in our sole opinion, does not comply with these terms or which might be offensive, illegal, objectionable or may infringe the rights, harm or threaten the safety of other users of the site. We may also notify law enforcement authorities if such content or information is illegal or in any way unlawful;
the site may contain links to other websites ("third party sites") as well as content or other information belonging to, or originating from, third parties - we do not assume any responsibility or liability for such third party sites and/or content or information and we do not necessarily endorse the views that are expressed, or have any control over the availability of, such third party sites and/or content or information. If you decide to leave the site and access a third party site and/or content or information, you do so at your own risk and you should be aware that our terms and policies will not govern, or be applicable to, such third party sites and/or content or information;
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the images, logos and names on this site which identify us (or any member of the Hutchison Whampoa Limited group - this is the group of companies that we are part of) belongs to us or is licensed to us for our use and may not be used without our written permission. We reserve all of our rights.

Why is it important that I keep to these terms?

If we reasonably believe that you have breached any of these terms, we reserve the right to:

contact you to warn you that you have breached these terms, and ask you to stop such conduct; or
if your breach of these terms is serious or, in our reasonable opinion, we believe that your breach of our terms has not been, or is unlikely to be, rectified, we may:
- prevent you from using our site; and/or
- remove any comments, photos, other content or information that you have sent, posted, transmitted, uploaded, published or displayed from the site; and/or
- exclude your details from being included in our petition; and/or
- ask you to reimburse us for any loss, damage, costs and expenses we incur which are caused by your conduct in supporting our petition or your use of our site.

What aren't we responsible for?

THIS SECTION IS VERY IMPORTANT, SO WE'D ASK YOU TO READ IT CAREFULLY.

All of our obligations to you relating to our petition and this site are set out in these terms.

Nothing in these terms removes or limits our liability for fraud, death or personal injury which is caused by our negligence or for any liability we can't be excluded or limited by law. If you are a consumer, your statutory rights are not affected - for more information on your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Except as we've set out above:

all other terms, conditions and warranties relating to our petition and this site are excluded;
our entire liability to you for something we do or don't do will be limited to £500 for one claim or a series of related claims; and
we are not liable for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your support for the petition or use of this site;
we are not liable for any loss or damage that was not reasonably foreseeable when you entered into this agreement with us;
we accept no responsibility for any use of, or reliance on, the site or its content;
we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of this site (including its content) which is provided to you on an "as is" basis;
we are not providing you with advice of any kind;
we assume no responsibility or liability for third party sites and/or their content or information and we don't necessarily endorse the views that they express, or have any control over the availability of, such third party sites and/or content or information.
we do not assume responsibility or liability for any comments, photos, other content or information that you or other users have sent, posted, transmitted, uploaded, published or displayed on the site and we don't necessarily endorse yours, or other users', views.

Getting In Touch with Us

We're always happy to hear from you so, if you'd like to get in touch with us, you can drop us a line at our registered office at "Terminate The Rate", Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

We hope you find the site helpful and that you're happy with the it but, if you would like to give us some feedback about the site, or you spot an error, or if you are at all dissatisfied with any aspect of the site then please contact us by dropping us a line at our registered office at "Terminate The Rate", Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

THAT'S ALL FOLKS.

These terms (including our privacy notice) constitute the entire agreement between you and us regarding your support for our petition and/or your use of the site. If any part of these terms is found to be not valid or legally enforceable, the other terms will not be affected and we may replace any term that is not legally effective with a similar term that is.

THANKS FOR YOUR SUPPORT!

Terminate the Rate

Campaign supporters: Who are they?

The Terminate the Rate Campaign Group support the reducing of MTRs to reflect what they actually cost. Read below to see why each member actively supports this campaign:

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