Terminate the Rate

What's this all about?

Welcome to terminatetherate.org - the site that you can use to voice your support for getting rid of mobile termination rates so that there can be a new era of cheaper mobile communications that'll save us all money.

So, what do you really need to know?

Terminatetherate.org is operated by 3,(a trading company of Hutchison 3G Ltd) on behalf of the Terminate the Rate Campaign Group of which BT, MoneySupermarket.com, the Federation of Small Businesses, Carers UK, the GMB (Britain's General Trade Union) and the National Union of Students are members of. The Group (Hutchison 3G UK Limited ("we/us/our") who is asking everyone to join in the campaign to get rid of mobile termination rates. We've set out below some terms, our privacy notice and some information that we think is important for you to know about your access to and use of terminatetherate.org and about you voicing your support for our petition and the personal information that you give us when supporting our petition. We know it may seem a bit tedious, but please do read it, as it does contain some important information.

So, here's the Legal bit:

By signing our petition and/or using the site you are agreeing to these terms which include our privacy policy. We might need to amend, update and/or modify these terms (including our privacy policy) from time to time. If we do this, we'll post the most up to date terms and privacy policy on this page so we'd recommend that you keep checking them from time to time in order to stay up to date. If you continue using the site, that will be confirmation from you to us that you have accepted and agreed to the new terms and/or privacy policy. If you don't agree to these terms or the privacy policy (or any new terms or privacy policy if we amend them from time to time), we're afraid that you can't sign our petition or use our site (which would be a shame as we'd love your support but, unfortunately, rules are rules!).

Who are we?

Terminatetherate.org ("the site") is owned and operated by 3 (company number: 03885486) ("we", "our" and "us"). Our registered office is at Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH. Please feel free to drop us a line at our registered office if you have any questions about these terms, the site or if there's anything else you'd like to tell us about in relation to the terminatetherate campaign.

Our Privacy Policy

This policy sets out our privacy practices in connection with the Terminate the Rate campaign, including the site, and is intended to inform you about the kinds of information we may obtain about you when you join the Terminate the Rate campaign (whether through the site, by text or by signing a paper petition form), how we may use that information and who we may share that information with. Reference to "the Campaign" means the Terminate the Rate campaign.

General Statement

We respect your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect your data.

Collection and Use of Your Personal Information

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to:

• process your registration for the Campaign;
• publicise the Campaign and further the Campaign's purpose of showing that consumers are in favour of abolishing the Mobile Termination Rate. This may involve providing your data, or information produced by analysing the data provided by you and other members of the Campaign, to certain third parties and displaying certain data on the site. For further details on the use we will make of your data for this purpose, please see separate paragraphs below on "Use of Information Obtained by the Campaign" and "Sharing Your Information With Third Parties";
• keep you updated, by email, about the progress of the Campaign subject to the preference indicated by you. It's your choice and you're in control - you can contact us at any time to up date your preferences by sending an email to dpa.officer@three.co.uk or by writing to or calling customer services;

Use of Information Obtained by the Campaign

When you become a member of the Campaign (whether through the site, by text or by signing a paper petition form) you provide us with certain information and you will be given the chance to set your privacy preferences. Whichever method you join by, you will be required to provide us with your full name, postcode and your email address. We will also enter the date you joined the Campaign into our database. If you join online, you will also have the option of uploading a photograph for display on the site and of inviting friends to the campaign.

However you join the Campaign, only your full name and the date you joined the Campaign will be displayed on the site. We may choose to display any photograph you have uploaded or your responses as to why you think the Mobile Termination Rate should be abolished. However, we reserve the right to review these either prior to, or after, publication and we will only permit them to e published (or permit their continued publication) on the site if we consider them to be appropriate for publication. The information displayed on the site may also be used in promotional literature produced for the purposes of publicising the Campaign. We will not display your postcode or email address on the site or in promotional material, nor will we provide these details to third parties unless we are required to do so by law.

We will not display your mobile number and nor will we display your network in any way that can be linked to you. We may use your network, along with details of the networks of other members of the Campaign, to create statistics to be used in the Campaign.

Sharing Your Information With Third Parties

The Campaign is about proving that consumers want the better value mobile phone services that would result from the Mobile Termination Rate being abolished. In order to do this, the information you provide to the Campaign will be provided to certain third party organisations:

• OFCOM - for further details on OFCOM and its activities please refer to http://www.ofcom.org.uk/;
• UK Government departments;
• the Competition Commission and/or OFT and/or European Commission;
• organisations engaged to assist us in public relations campaigns; and
• to the national and local press.

We will provide information to these organisations in the form of a list of the names of the members of the Campaign along with the dates those members joined the Campaign. We will not provide these organisations with any other information in a form that can be linked to you as an individual. We may provide these organisations with statistics obtained from an analysis of all of the information provided to us by members of the Campaign. For example, we may give them information as to the distribution of members of the Campaign across networks or as to the geographical distribution of members of the Campaign.

Disclosure

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.

We may also disclose your information for the prevention and detection of crime and to protect our interests or those of other users or if required to do so by law.

Retention of data

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

Collection and use of technical information

We use "session" cookies which enable a visitor's web browser to 'remember' which pages on the site have already been visited. We may also map and analyse visitor usage patterns to help us develop the site and enhance a visitor's experience.

Depending on the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.

We may collect and store certain 'technical information' about your visit to the site, such as:

• the IP address from which you access the site
• the type of browser and operating system used to visit the site
• the date and time of your visit(s) to the site
• clickstream data which reveals the activities of visitors around the site (for example the pages you access and products browsed) and
• the website address of the website from which you accessed this site.

None of the technical information we collect could be used by us to identify visitors to the site. Such data are used only to analyse trends, administer and improve the site, track movement through the site and gather statistical information about visits to the site.

Access to your personal information

You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We will charge an administrative fee of £10 to provide a copy of any data held. Please write by sending an email to dpa.officer@three.co.uk or the Data Protection and Privacy Officer, Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

Monitoring of Your Communications

We may monitor and/or record communications between you and us for quality control and training purposes.

Your Eligibility

Unfortunately, if you are under 16 years of age, you aren't eligible to sign our petition, however, you are still welcome to take a look around our site at the information on it. By signing our petition or registering your details on the site, you are representing to us that you at least 16 years of age and that you agree to, and will comply with, these terms.

Where are you?

Why do we ask? Because our site and our campaign is really aimed at UK residents so, if you're not based in the UK, some of the information may not be appropriate or available to you. Also, these terms are subject to English law unless you live in Scotland, in which case, they are governed by Scots law. Each of us agrees to only bring legal actions about these terms in a UK court.

Getting It Right

Whilst we do make a real effort to ensure the accuracy and reliability of the contents of this site, you should note that the content is provided on an "as is" basis. You shouldn't assume that the information contained in this site is error free (even though we do try hard to get things right). Also, if you do happen to spot anything that you think is not accurate or up to date, please do let us know by contacting us (you can use any of the methods we've set out under the "Hi there! - Getting in touch with us" section of these terms).

What we need from you

Your support!! Plus, in order to use our site and/or to register your support for our petition (via whatever method you choose), we need you to agree to these terms.

By using the site and/or registering your support for our petition, you agree:

• to provide us with accurate, current and complete information about you in any forms on the site where you sign our petition or register details with us;
• not impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity;
• not to do anything which will or might damage, disable, interfere with, disrupt access to, interrupt or impair the functionality of the site or any content or links on the site;
• not to do anything that is unlawful or which may cause any liability for us;
• not to post, share, transmit, distribute, store, upload or otherwise make available:
  • any threatening, abusive, inflammatory, intimidating, harassing, vulgar, fraudulent, defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information; or
  • any unsolicited or unauthorised advertising or promotional materials, any chain letters, junk mail, 'spamming' material, any form of bulk communication or any other similar type of communication;
  • any content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party or would otherwise be unlawful;
  • any private information of anyone else (except where specifically requested by us in the "tell your friends about the campaign" section) including addresses, phone numbers, email addresses or any other information;
  • any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or communications systems;
  • any content that, in our sole opinion, is objectionable or which restricts or inhibits others from using or enjoying the site or which may expose us or any users of our site to any harm or liability (of any type);
  • any content that you did not create or that you do not have permission to post;
• not to harvest, solicit or collect any contact information of other users of this site by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications or for any unlawful purposes;
• not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights;
• not to provide any false or inaccurate information
• not to obtain or attempt to obtain unauthorised access to the site;
• not to do, cause or permit anything to be done, anything that may infringe, damage or interfere with any of our intellectual property rights (or those of any third party who appears, or is mentioned on, this site);
• any comments, photos, other content or information that you send, post, transmit or upload to be published or displayed on the site (other than any personal details which are not for public display on the site as indicated in the collection fields for such information and in accordance with our privacy notice), will not be treated as confidential. You grant us an irrevocable, royalty free, perpetual and worldwide licence to use, copy, publicly perform or display, reformat, translate, excerpt (in whole or in part), store, transmit or otherwise deal with your comments, photos, other content or information (other than those personal details which are not for public display) you send, post, transmit, upload, display or publish on the site and we will be free to keep and republish this information and reuse it as we see fit (including, but not limited to, display or publication on the site, promotion & publicity of the site and the "terminate the rate" campaign, presentation of our petition to UK regulatory bodies, UK government, European Commission for lobbying, public relations (including national and local press/media) and analytical purposes connected with the "terminate the rate" campaign);
• you are responsible for any comments, content or information that you send, post, transmit, upload, display or publish on the site;
• we may, but we aren't obligated to, review the comments, content or other information posted by you and other users on the site. However, we may delete or remove (without notice) any comments, photos, content or other information which, in our sole opinion, does not comply with these terms or which might be offensive, illegal, objectionable or may infringe the rights, harm or threaten the safety of other users of the site. We may also notify law enforcement authorities if such content or information is illegal or in any way unlawful;
• the site may contain links to other websites ("third party sites") as well as content or other information belonging to, or originating from, third parties - we do not assume any responsibility or liability for such third party sites and/or content or information and we do not necessarily endorse the views that are expressed, or have any control over the availability of, such third party sites and/or content or information. If you decide to leave the site and access a third party site and/or content or information, you do so at your own risk and you should be aware that our terms and policies will not govern, or be applicable to, such third party sites and/or content or information;
• the copyright in the content contained in the petition and/or this site belongs to us or is licensed to us for our use. The content on this site is protected by copyright and may not be used for any commercial purposes or used or reproduced in any way without our written permission. We reserve all of our rights;
• the images, logos and names on this site which identify us (or any member of the Hutchison Whampoa Limited group - this is the group of companies that we are part of) belongs to us or is licensed to us for our use and may not be used without our written permission. We reserve all of our rights.

Why is it important that I keep to these terms?

If we reasonably believe that you have breached any of these terms, we reserve the right to:

• contact you to warn you that you have breached these terms, and ask you to stop such conduct; or
• if your breach of these terms is serious or, in our reasonable opinion, we believe that your breach of our terms has not been, or is unlikely to be, rectified, we may:
  • prevent you from using our site; and/or
  • remove any comments, photos, other content or information that you have sent, posted, transmitted, uploaded, published or displayed from the site; and/or
  • exclude your details from being included in our petition; and/or
  • ask you to reimburse us for any loss, damage, costs and expenses we incur which are caused by your conduct in supporting our petition or your use of our site.

What aren't we responsible for?

THIS SECTION IS VERY IMPORTANT, SO WE'D ASK YOU TO READ IT CAREFULLY.

All of our obligations to you relating to our petition and this site are set out in these terms.

Nothing in these terms removes or limits our liability for fraud, death or personal injury which is caused by our negligence or for any liability we can't be excluded or limited by law. If you are a consumer, your statutory rights are not affected - for more information on your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Except as we've set out above:

• all other terms, conditions and warranties relating to our petition and this site are excluded;
• our entire liability to you for something we do or don't do will be limited to £500 for one claim or a series of related claims; and
• we are not liable for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your support for the petition or use of this site;
• we are not liable for any loss or damage that was not reasonably foreseeable when you entered into this agreement with us;
• we accept no responsibility for any use of, or reliance on, the site or its content;
• we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of this site (including its content) which is provided to you on an "as is" basis;
• we are not providing you with advice of any kind;
• we assume no responsibility or liability for third party sites and/or their content or information and we don't necessarily endorse the views that they express, or have any control over the availability of, such third party sites and/or content or information.
• we do not assume responsibility or liability for any comments, photos, other content or information that you or other users have sent, posted, transmitted, uploaded, published or displayed on the site and we don't necessarily endorse yours, or other users', views.

Getting In Touch with Us

We're always happy to hear from you so, if you'd like to get in touch with us, you can drop us a line at our registered office at "Terminate The Rate", Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

We hope you find the site helpful and that you're happy with the it but, if you would like to give us some feedback about the site, or you spot an error, or if you are at all dissatisfied with any aspect of the site then please contact us by dropping us a line at our registered office at "Terminate The Rate", Hutchison 3G UK Limited, Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

THAT'S ALL FOLKS.

These terms (including our privacy notice) constitute the entire agreement between you and us regarding your support for our petition and/or your use of the site. If any part of these terms is found to be not valid or legally enforceable, the other terms will not be affected and we may replace any term that is not legally effective with a similar term that is.

THANKS FOR YOUR SUPPORT!